Comments on: Faulty LED TV

By: vicky

vicky — Fri, 16 Dec 2011 17:06:35 +0000

Help!!!!
We purchased a samsung tv dec 08 £549.00. the screen has developed an issue, when we turn the tv on it has a distorted picture from the left hand side this usually clears after it has been on for 20mins or more…
Having looked on afew web pages I have noticed this seems to be a common problem does anyone have any helpful tips when contacting Samsung? We are unsure where we stand re stat rights
thanks

By: ABHILASH

ABHILASH — Thu, 21 Jul 2011 13:34:12 +0000

I have a nikai led tv model no ntv2401LEDFHD but it is not working properly only power red LED is blinking . What`s the problem is can u please send any remedy for this as soon as possible.

By: Richard

Richard — Sun, 12 Jun 2011 21:02:22 +0000

Bought a 40″ LCD from ebuyer.com went faulty ie dead before 12 month warranty had expired but after 6 months ofered me a refund less about £50!!! this was bought by the family for my farthers 80th birthday. I always thought a 12 month manufactures warrant meant 12 months or I am just stupid??????

By: Helen Gerrish

Helen Gerrish — Fri, 25 Feb 2011 14:36:27 +0000

I bought a Panasonic 42″ plasma TV from John Lewis in Jan 08. AT the time, their sales man convinced us that we should opt for the more expensive Panasonic model as it is “future proofed” – this cost £500 more. He also confirmed, when we questioned, that there is no catches in the JL 5 year guarantee, it is a full guarantee.
Less than 3 years later the TV would not turn on. After very bad customer service from JL regarding the repair including being told that we had to return the TV to the shop ourselves (anyone with a plasma TV knows how heavy these are), never once have they contacted us with any progress, we have had to make numerous phone calls to find out an up to date situation each time.
After repairing it once and then finding another fault before it was even returned to us, JL have now decided that it is not cost effective to repair and have offered us £500 towards a new TV. IN good faith, we paid £1100 for this TV on the basis that JL’s own staff advised this was the better TV to invest in and it was a top of the range plasma and we should expect it to last at least 5 years, particularly when JL are willing to provide a 5 year guarantee fro free.
it appears from searching on the Internet that we experienced a very common problem. I would like to know where my consumer rights stand here.

By: M&M's

M&M's — Mon, 22 Nov 2010 13:21:18 +0000

I bought a 50″ LG Plasma 18 months ago and its got a huge line down the screen, advised by retailer to contact LG who just arent interested in
replacing or repairing.
Hope you two got on better than me, being assertive didnt get me anywhere!!

By: Pauline Galloway

Pauline Galloway — Sun, 14 Nov 2010 19:21:10 +0000

Hi. Was just wondering if u have had any joy in getting ur tv fixed as my friend has the same problem. He has a 46” samaung led tv which is 13months old and now has a 6” wide stripe from the left hand side and is now really unwatchable and he was told same as u. He is now going through Samsung to try get this resolved. As i have just read it should be usable for 5years. Please can u send me an e-mail to let me know if u have managed to get ur problem resolved….many thanks….Pauline…

By: D.W. Morris

D.W. Morris — Fri, 11 Jun 2010 20:20:09 +0000

My 46 inch LED Tv cost £1200 and is only 2 years old, and has developed a serious screen fault. I was advised by the retailer that as i had not taken out an extended warranty at purchase that it was my bad luck and no liabilty lay with them.
Your web site has been most useful as it has allerted me to my statutory rights and I have sent a letter along the lines of your pro forma, I am awaiting a reply. In anticipation of a fight or their counterclaim that this might have arisen due to misuse can you provide any guidance that this was in fact a latent manufacturing defect? If you can help I have a photo that I can e mail.

By: Kathleen Cooke

Kathleen Cooke — Sat, 13 Mar 2010 19:54:40 +0000

Great Info thank you.